Refunds & billing

This policy is stated before Modavio accepts live payments, deliberately: refund and chargeback behaviour that is decided after the first dispute is decided under pressure.

Prepaid credit

Credit is purchased in fixed amounts through Stripe Checkout and added to your balance once Stripe confirms the payment. Credit does not expire and carries no subscription.

Refunds

• Unspent credit is refundable to the original payment method on request, within 60 days of purchase.
• Spent credit is not refundable — the upstream capacity has been consumed and paid for.
• Duplicate top-ups caused by a payment retry are refunded in full on request.
• Requests Modavio failed to serve are never charged in the first place; the reserve returns automatically and no refund is needed.

Billing errors

Every settled request records its pricing version, the requested route, the delivered model and the token counts it was charged on. If a charge looks wrong, quote the request id from your dashboard and it can be re-derived from those records. Where Modavio over-charged, the difference is credited back to the account.

Chargebacks

Please raise a dispute with us before your bank. A chargeback suspends the account while it is investigated, because the balance it disputes may already have been spent upstream. Where a chargeback succeeds on credit that was already consumed, the account is closed and the balance set to zero.

Failed and duplicate payments

Stripe may deliver a payment notification more than once. Modavio credits a given Checkout session exactly once — a replayed notification changes nothing — and credits only the amount it originally offered, never an amount supplied in the notification.

Current status

Modavio is in private preview and configured for Stripe test mode. No live payment is accepted until live credentials are installed deliberately.